Shipping Policy – Aura Cosmet

Trade Name: Aura Cosmet
Business Address: United Kingdom

Order Processing

We aim to process and dispatch orders as quickly as possible. Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will be processed on the next business day.

During busy periods, promotions, or holidays, processing times may take slightly longer.

Shipping

We offer delivery within the United Kingdom and may offer international delivery where available.

Available shipping options, delivery charges and estimated delivery times will be displayed at checkout before you complete your purchase.

Delivery times are estimates and may vary due to courier delays, adverse weather, public holidays, or circumstances outside our control.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order has been dispatched to an incorrect address provided by the customer, additional delivery charges may apply if the parcel needs to be re-sent.

Tracking

Where a tracked delivery service is used, tracking information will be provided to the customer when available.

Please allow some time for tracking information to become active after dispatch.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at auracosmet979@gmail.com with your order number.

We will work with the relevant delivery provider to investigate the shipment.

Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product.

We will review the matter and advise you on the next steps.

International Orders

For international orders, customs duties, import taxes or other charges may apply depending on the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions regarding shipping, please contact:

Aura Cosmet
United Kingdom

Email: auracosmet979@gmail.com